featureSecrets of business-driven IT orgsCIOs are transforming their tech organizations to deliver business value and new revenue streams by reshaping culture, processes, and team constructions — all while instilling a business-first mindset in all things IT.By Mary PrattApr 22, 202411 minsBusiness IT AlignmentIT StrategyIT Leadership feature How Southwest’s CIO modernized the airline through turbulenceBy Sarah K. WhiteApr 19, 20249 minsTravel and Hospitality IndustryDigital TransformationIT Leadershipfeature CIOs not entirely sold on generative AI copilotsBy Grant GrossApr 18, 20247 minsTechnology IndustryGenerative AIIT Strategy news analysisVMware customers take wait-and-see approach amid Broadcom changesBy Grant Gross Apr 22, 20246 minsTechnology IndustryVMwareVirtualization news analysisGenerative AI gold rush drives IT spending — with payoff in questionBy Grant Gross Apr 19, 20245 minsGenerative AIBudgeting case studyPersán embraces Industry 5.0 to manage organizational assetsBy Nuria Cordon Apr 18, 20248 minsCIOHuman ResourcesData Quality featureWill enterprises soon keep their best gen AI use cases under wraps?By Pat Brans Apr 17, 20249 minsCIOGenerative AIDigital Transformation opinionHow to be the CIO every company wantsBy Mary Shacklett Apr 16, 20247 minsCIOBusiness IT AlignmentIT Leadership featureState of the CIO, 2024: Change makers in the business spotlightBy Beth Stackpole Apr 15, 202416 minsCIOBusiness IT AlignmentIT Strategy CIO Leadership Live videoEaton CIO Katrina Redmond on optimizing AI and digital servicesKatrina Redmond, CIO at global power management company Eaton, joins host Maryfran Johnson for this CIO Leadership Live interview. They discuss intelligent power management, optimizing AI, ML and digital services, advancing the BrightLayer ecosystem, enabling IT skillset growth and more. Apr 04, 2024 62 minsCIO Leadership Live Gilbane CIO Karen Higgins-Carter on genAI pilots in construction Mar 21, 2024 60 minsCIO Leadership Live AMB Sports and Entertainment CTO on digitally engaging Atlanta Falcons fans Feb 21, 2024 63 minsCIO Leadership Live CTO Shawn Edwards on Bloomberg’s evolving data and AI approaches Jan 22, 2024 61 minsCIO Leadership Live See all videos Recent news & fresh readsopinionTime to digitize all landlines, once and for all (of us)Modernizing telecommunications should be part of the national infrastructure transformation.By Ed Fox Apr 22, 2024 3 minsDigital TransformationTelecommunicationsnewsSalesforce-Informatica acquisition talks falls through: ReportThe two companies, reportedly, couldn’t agree on the terms of the deal.By Anirban Ghoshal Apr 22, 2024 3 minsSalesforce.comTechnology Industrycase studyTravelex leverages cloud-based customer data platform to boost retention International prepaid travel cards are a great resource for travellers that offer improved safety and locked-in rates, and make it easier to calculate foreign currencies. Here, Hans van der Waal, Travelex’s global IT director, explains how the company customizes customer data to encourage people to take advantage of the benefits. By Joanne Carew Apr 19, 2024 4 minsCIOTravel and Hospitality IndustryICT PartnersnewsOracle to invest $8 billion in Japan through 2034The investment spread across a period of 10 years will see the public cloud service provider expand its cloud infrastructure footprint in the country to meet the growing demand for AI-based workloads.By Anirban Ghoshal Apr 17, 2024 2 minsOracleArtificial IntelligenceCloud ComputingnewsCertinia bakes AI into its latest professional services updatesThe Salesforce-based ERP and professional services software provider has integrated generative AI to streamline the estimation process and ‘de-risk’ new projects. By Jon Gold Apr 17, 2024 4 minsERP SystemsProfessional Servicesfeature10 famous AI disastersInsights from data and machine learning algorithms can be invaluable, but mistakes can be irreversible. These recent high-profile AI blunders illustrate what can go wrong.By Thor Olavsrud Apr 17, 2024 13 minsTechnology IndustryGenerative AIMachine LearningnewsSubscription economy defies economic headwinds, fuels recurring growthDespite a general slowdown in growth in the SaaS domain, companies leveraging consumption-based models, indicating a shift toward more flexible and customer-aligned pricing strategies.By Sandeep Budki Apr 17, 2024 5 minsSaaSIT Managementnews analysisDecoding Salesforce’s plausible $11 billion bid to acquire InformaticaIf the deal goes through, analysts claim that it would not only mean consolidation in the iPaaS market but also a new revenue source for Salesforce. By Anirban Ghoshal Apr 17, 2024 7 minsSalesforce.comEnterprise ApplicationsnewsGenerative AI sparks family business renaissance: PwC reportA whopping 73% of NextGen leaders acknowledged that GenAI is a powerful force for transformation and has the potential to reshape business operations and drive innovation.By Gyana Swain Apr 16, 2024 5 minsGenerative AIIT LeadershipfeatureSkills-first hiring has CIOs rethinking talent strategiesBy focusing on skills over pedigree and incorporating training when onboarding, some IT leaders are filling open positions faster with talent honed for their needs. But the strategy is more nuanced than it may seem.By Mary Pratt Apr 16, 2024 9 minsHiringIT SkillsIT Training case studyH&R Block answers tax questions using gen AIH&R Block is leveraging generative AI to help customers as they prepare their taxes using the company’s products before today’s deadline.By Thor Olavsrud Apr 15, 2024 7 minsCIOMicrosoft AzureGenerative AIfeatureWhat is a managed service provider? Strategic outsourcing for IT servicesMSPs are increasingly being turned to as strategic outsourcing partners that remotely manage or deliver IT services, thanks to talent and technologies most enterprises lack.By CIO staff and Maria Korolov Apr 15, 2024 13 minsManaged Service ProvidersOutsourcing Show more Show less Explore a topic Generative AI Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers View all topics All topics Close Generative AI Analytics Careers Cloud Computing Enterprise Applications IT Leadership IT Management IT Operations Industry Security Artificial Intelligence Data Management Data Center Vendors and Providers Networking Software Development Business Operations Diversity and Inclusion Digital Transformation Emerging Technology Innovation IT Strategy Project Management Popular topicsGenerative AI newsAI poised to replace entry-level positions at large financial institutionsBy Elizabeth Montalbano Apr 12, 2024 4 minsFinancial Services IndustryGenerative AIRobotic Process Automation featureIs the power of people skills enough to keep gen AI in check?By Maria Korolov Apr 10, 2024 15 minsCIOGenerative AIIT Skills featureCanteen Australia’s pursuit of a greater good through techBy CIO staff Apr 10, 2024 8 minsCIONonprofitsHealthcare Industry View topic IT Leadership brandpostSponsored by BroadcomPeople-centric planning: Fund people, not workBy Brian Nathanson, Head of Product Management, Clarity by Broadcom Apr 16, 2024 5 minsInfrastructure ManagementIT Leadership events promotionFrom AI to Empathic Leadership: Your Journey at FutureIT Toronto 2024 Begins HereBy Allice Shandler Apr 15, 2024 3 minsEventsArtificial IntelligenceIT Leadership featureBlack CIOs on the path to IT leadershipBy Sarah K. White Apr 11, 2024 12 minsDiversity and InclusionIT Leadership View topic Digital Transformation brandpostSponsored by Avaya4 tips for championing contact center innovation from an award-winning customer experience leaderBy Jay Patel, GVP Product Management, Avaya Apr 17, 2024 6 minsDigital Transformation featureTractor Supply enlists AI to deliver ‘legendary’ customer serviceBy Grant Gross Apr 12, 2024 7 minsCIO 100Retail IndustryDigital Transformation brandpostSponsored by HuaweiAn Intelligent Future for ManufacturingBy Huawei Apr 12, 2024 5 minsManufacturing IndustryDigital TransformationInnovation View topic Analytics newsGenAI demand helps AWS accelerate revenue growthBy Anirban Ghoshal Feb 02, 2024 3 minsAmazon Web ServicesGenerative AIAnalytics brandpostSponsored by VerizonThe use cases for private wireless networks are many and increasingBy Ken Phillips Jan 18, 2024 4 minsPrivate 5GAnalytics brandpostSponsored by DellIs PC-as-a-Service part of your hybrid work strategy?By Jefferson Raley Jul 18, 2023 5 minsAnalytics View topic Diversity and Inclusion newsWomen in tech increasingly dissatisfied, job search rates surgeBy Sascha Brodsky Mar 26, 2024 3 minsSalariesDiversity and InclusionCareers featureWomen IT leaders take center stageBy Mary Pratt Mar 25, 2024 13 minsWomen in ITDiversity and InclusionCareers opinionIf you invest more in AI than people, you’re doing it wrongBy Adam Burden and Koenraad Schelfaut Mar 20, 2024 7 minsCIOEmployee ExperienceDiversity and Inclusion View topic All Events08/Nov in-person event FutureIT New York – AI, Data and Tech Leadership: Finding business value from emerging tech innovationsNov 08, 2023New York, NY Digital TransformationArtificial IntelligenceIT Management 07/Dec virtual summit CSO's Future of Cybersecurity SummitDec 07, 2023Virtual CSO and CISOCyberattacksSecurity 15/Nov-16/Nov awards CIO’s Future of Digital Innovation Summit & Awards Canada in partnership with IDCNov 15, 2023Toronto, Ontario Digital TransformationInnovationIT Leadership View all events CIO Spotlight featureState of the CIO, 2024: Change makers in the business spotlightCIOs have arrived at a pivotal point in their evolution, taking command of enterprise strategy and cementing their status as full-fledged business leaders — a role they’ve long strived for.By Beth StackpoleApr 15, 202416 mins CIOBusiness IT AlignmentIT Strategy Read the Article DEMO videoPropelix lets companies easily build their own generative AI chatbotsDigital car insurance and auto loan broker Jerry was growing faster than its support team could handle, with customer wait times becoming longer and call center agents overwhelmed with messages and calls. The company decided to build a proprietary generative AI chatbot to help optimize customer service, as well as improve the quality and speed of requests. Based on this success, the company created Propelix to help companies in regulated industries develop and deploy generative AI solutions. In this episode, Propelix President John Spottiswood (he’s also the COO of Jerry) demonstrates key features of the platform to help improve accurate responses and escalation procedures. The platform also lets companies choose from multiple large language models (LLMs) and versions, as well as the ability to test chatbots and compare results from different LLMs to improve accuracy. Find out more at https://propelix.ai/ Apr 16, 2024 15 minsGenerative AIArtificial Intelligence Northern Light boosts market intelligence search through generative AI Mar 26, 2024 9 minsGenerative AIArtificial Intelligence Blink empowers frontline workers with mobile intranet access Mar 12, 2024 10 minsGenerative AIArtificial Intelligence Omilia deploys conversational AI to improve customer interactions Feb 27, 2024 8 minsGenerative AIArtificial Intelligence See all videosPodcasts podcastsSponsored by KyndrylEnterprise of the FutureHow does the modern enterprise transition into the future? Finding the intersection of IT investment and business value is key – as is a well-conceived strategy for navigating the journey. Join us for an engaging look into how technology drives outcomes with applications, data and AI and impacts digital transformation at every level. The experts at Kyndryl will lead the way. 3 episodesRemote Work Ep. 03 Episode 3: Enabling smart manufacturing with real-time insights Sep 11, 202332 mins Edge ComputingInternet of ThingsSupply Chain Ep. 02 Episode 2: Mastering modern applications for a modern enterprise Jun 28, 202326 mins Application Life Cycle Management See all podcasts Show me morePopularArticlesPodcastsVideos brandpost Sponsored by Palo Alto Networks Web browsers: Reimagining remote work needs at the enterprise level By Ofer Ben-Noon, SASE CTO, Palo Alto Networks Apr 19, 20244 mins Cloud Computing brandpost Sponsored by VMware Cloud native platforms: To build or to buy? By Michael Coté, Senior Member of Technical Staff, Tanzu Division, Broadcom Apr 18, 20248 mins Cloud Computing brandpost Sponsored by CIO.com Generative AI and CIO.com: helping you get the Smart Answers you need By Matt Egan, Global Content Director, CIO.com Apr 17, 20243 mins Artificial Intelligence podcast CIO Leadership Live ASEAN with Geetha Gopal, founder & CEO, G Infinity Consulting Apr 22, 202417 mins CIO Leadership Live podcast CIO Leadership Live India with Mahesh Juttiyavar, Global CIO, MASTEK Apr 19, 202421 mins CIO Leadership Live podcast CIO Leadership Live Australia with Marcelo Dantas, Chief Information Officer, Automic Group Apr 18, 202435 mins CIO Leadership Live video 3 Leadership Tips: Rita Lazar-Tippe, Chief Digital Officer, Cashco Financial Apr 22, 20241 min IT Leadership video CIO Leadership Live ASEAN with Geetha Gopal, founder & CEO, G Infinity Consulting Apr 22, 202417 mins CIO Leadership Live video CIO Leadership Live India with Mahesh Juttiyavar, Global CIO, MASTEK Apr 19, 202421 mins CIO Leadership Live